Returns & Refund Policy
Thank you for shopping with bellaforkids. We hope you are happy with your purchase. If you are not completely satisfied, you may request a return in accordance with the policy below.
1. Return Period
You may request a return within 14 days of the date your order is delivered.
Return requests submitted more than 14 days after delivery may not be accepted, except where required by applicable law.
2. Return Eligibility
To be eligible for a return, the item must:
• Be unworn, unwashed, unused, and in its original condition;
• Have all original tags and labels attached;
• Be returned in its original packaging where reasonably possible;
• Be free from stains, odors, pet hair, makeup, damage, or alterations;
• Include proof of purchase or the original order number.
We reserve the right to reject a return or reduce the refund amount if the returned item does not meet these conditions.
3. How to Request a Return
Before returning an item, please contact us at:
Email:fs13927749771@gmail.com
Please include:
• Your full name;
• Your order number;
• The item you wish to return;
• The reason for the return;
• Clear photographs if the item is damaged, defective, or incorrect.
We will review your request and provide return instructions and the appropriate return address.
Please do not return any item without contacting us first. Items sent without prior authorization may not be accepted or refunded.
4. Return Shipping Costs
Responsibility for return shipping depends on the reason for the return.
Returns Caused by Our Error
We will cover reasonable return shipping costs when:
• You received the wrong item;
• You received the wrong size or color compared with your order;
• The item arrived damaged;
• The item has a confirmed manufacturing defect;
• Part of your order is missing.
Please contact us before shipping the item back. We may provide a prepaid return label, reimburse reasonable return postage, offer a replacement, or provide another suitable resolution.
Customer-Preference Returns
The customer is responsible for return shipping costs when the return is due to:
• Ordering the wrong size;
• The item not fitting as expected;
• Changing your mind;
• No longer wanting the item;
• Preferring a different color or style;
• Incorrect address information provided by the customer.
Original shipping charges are generally non-refundable for customer-preference returns.
We strongly recommend using a trackable shipping service. We are not responsible for return packages that are lost, delayed, or damaged while being shipped back to us by the customer.
5. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is damaged, defective, incomplete, or incorrect, contact us within 7 days of delivery and provide clear photographs of:
• The item;
• The defect or damage;
• The packaging;
• The shipping label.
Do not discard the item or packaging until we have completed our review.
Depending on the circumstances, we may offer a replacement, partial refund, full refund, or another appropriate solution.
6. Non-Returnable Items
The following items cannot normally be returned:
• Items marked “Final Sale” or “Non-Returnable”;
• Gift cards;
• Customized or personalized products;
• Items that have been worn, washed, altered, damaged, or used;
• Items without their original tags;
• Undergarments or hygiene-sensitive products that have been opened or worn;
• Items returned after the applicable return period;
• Items sent back without authorization.
These restrictions do not limit any rights you may have under applicable consumer protection laws.
7. Refund Process
Once we receive your return, we will inspect it and notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method used for the order.
Please allow approximately 5–10 business days after refund approval for the funds to appear in your account. Processing times may vary depending on your bank, credit card issuer, PayPal, or payment provider.
We cannot issue a refund to a different card, bank account, or payment method.
8. Original Shipping Charges
Original shipping charges are non-refundable unless:
• The item was damaged or defective;
• We sent the wrong item;
• The order was incomplete due to our error;
• Applicable law requires the shipping charges to be refunded.
Any expedited shipping fee selected by the customer is generally non-refundable.
9. Partial or Reduced Refunds
A partial or reduced refund may be issued when:
• The item shows signs of use or wear;
• Tags or original packaging are missing;
• The item has been damaged after delivery;
• The returned product is incomplete;
• The item is returned outside the return period but we agree to accept it as an exception.
We will notify you before processing a reduced refund.
10. Exchanges
We do not currently guarantee direct exchanges.
To obtain a different size, color, or style, please return the eligible item for a refund and place a new order.
For an item that is damaged, defective, or incorrectly shipped, contact us before placing another order so we can provide an appropriate solution.
11. Refused or Unclaimed Packages
If a package is refused, unclaimed, or returned because the customer provided an incorrect or incomplete address, any original shipping charges and return-to-sender costs may be deducted from the refund.
If the package was returned because of an error made by us or the shipping carrier, we will work with you to provide an appropriate resolution.
12. Late or Missing Refunds
If you have not received an approved refund:
1. Check your bank or payment account again;
2. Contact your credit card company or payment provider;
3. Contact your bank, as processing times may vary;
4. Contact us at fs13927749771@gmail.com if the refund still does not appear.
13. Return Address
Do not send returns to the address shown on the original shipping package unless we specifically instruct you to do so.
The correct return address will be provided after your return request has been reviewed and approved.
Return Address: Provided After Approval
14. Contact Us
For questions about returns or refunds, contact:
Store Name: Bellaforkids
Email: fs13927749771@gmail.com
Website: bellaforkids.com
15. Statutory Consumer Rights
This Returns & Refund Policy does not exclude, restrict, or replace any mandatory consumer rights available under the laws applicable to your purchase.